SHIPPING PROCESS

Which courier companies do you use to ship the orders?

We partner with global carriers to give you the best shipping experience. Current Partners: DHL, DPD, FedEx, USPS, Latvijas Pasts

How long does it take to deliver an order?

Fulfillment

It takes 2–5 business days to create products.

Shipping

Our average shipping time is 4 business days depending on the order’s destination.

MANAGING RETURNS

How does customer return work?

If a defected or a misprinted product reaches the customer, we replace it at no additional charges. You just have to share the images to cultofsea@outlook.com

Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received. 

What if the package is lost in transit?

For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

RETURN AND REFUND POLICY

When we receive a returned shipment, an automated email notification will be sent to you.

REASONS FOR RETURNS

Wrong Address – If end customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Returned by Customer – It is best for end customers to contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at customer expense and discretion. A new order, at customer expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.